Privacy Policy

Last updated: April 2026

SolidQuote ("we", "us", "our") is operated by SolidQuote Ltd. We are committed to protecting the privacy of our users. This policy explains how we collect, use, and safeguard your personal data when you use our quoting application and website at solidquote.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Information We Collect

Account Information

When you register, we collect your chosen username, password (stored securely as a one-way hash — we never store your actual password), and company name. If you join an existing team, we also collect the invite code you enter.

Quote Data

Information you enter into quotes, including client names, email addresses, postal addresses, job descriptions, room dimensions, item quantities, materials, pricing, sketches, and any notes. This data belongs to your company and is isolated from other companies on the platform.

Payment Information

We use Stripe to process subscription payments. We do not store your credit card details, bank account numbers, or other financial information on our servers. All payment data is handled directly by Stripe in accordance with their Privacy Policy. We store only your Stripe customer ID and subscription status.

Technical Data

We may collect your IP address, browser type, device type, and operating system for security, error diagnosis, and service improvement purposes.

2. How We Use Your Information

We use your information to:

Provide and operate the SolidQuote application
Create and manage your account and company workspace
Generate, store, and share quotes on your behalf
Process subscription payments via Stripe
Send essential service communications (e.g. subscription confirmations)
Maintain security and prevent fraud
Improve our service based on usage patterns (aggregated, non-identifying data only)

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: Processing necessary to provide the SolidQuote service you signed up for
Legitimate interests: Maintaining security, preventing fraud, and improving our service
Consent: Where you have given explicit consent, such as opting into marketing communications
Legal obligation: Where we are required to process data by law

4. Data Sharing

We do not sell, rent, or trade your personal data. We share data only with:

Stripe: Our payment processor, to manage subscriptions and billing
Your team members: Users within your company can access shared quotes and company settings
Your clients: When you share a quote via email, WhatsApp, PDF, or copy text, the quote content (including your company details) is shared with the recipient
Hosting provider: Our hosting infrastructure provider (SiteGround) stores data on secure servers
Law enforcement: If required by law, court order, or regulatory obligation

5. Data Storage and Security

Your data is stored on secure servers within the UK/EEA. We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS/TLS), securely hashed passwords, company-level data isolation, and access controls.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords for your account.

6. Data Retention

We retain your account data and quotes for as long as your account is active. If you delete your account or request data deletion, we will remove your personal data within 30 days, except where we are legally required to retain certain records (e.g. for tax or accounting purposes).

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete personal data
Erase your personal data (right to be forgotten)
Restrict processing of your personal data
Data portability — receive your data in a structured, machine-readable format
Object to processing based on legitimate interests
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@solidquote.co.uk. We will respond within 30 days.

8. Third-Party Services

We use Stripe for payment processing. Stripe may collect information entered into the checkout form, including if the form is not completed. Stripe processes data in accordance with their own Privacy Policy. For more details, visit Stripe's Privacy Center.

9. Children's Privacy

SolidQuote is a business application designed for tradespeople and builders. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the application or email. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

If you have any questions about this privacy policy, or wish to exercise your data rights, please contact us:

Email: support@solidquote.co.uk
Website: solidquote.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.